Fulfillment, tracking, cancellation, and refunds.
Creator orders live at Orders (/lumyly-orders). You receive an email when a buyer pays.
- Mark shipped: tracking ID is required; the buyer receives an email.
- Cancel order: for paid physical orders still pending shipment; buyer is notified and the order moves to pending refund.
- Mark refunded: after you refund manually outside the platform, confirm in Lumyly so the buyer gets a confirmation email.
- Export CSV: download order data for accounting or support.
Shop checkout uses Stripe Connect when you completed onboarding (see Stripe Connect for shop). Lumyly does not process automatic PSP refunds on cancellation. Creators handle refunds manually (bank/PayPal/etc.).